Refund Policy
Last updated: 19 October 2026
The short version
If Leraix is not right for you, ask within 14 days of purchase and we will refund it in full. You do not have to justify it.
How to request a refund
Email leraix.support@gmail.com from the address used at checkout, or use the order link in your Dodo Payments receipt. Include your order number or licence key if you have it. We reply within two business days.
Cancelling a subscription
Paid plans renew automatically until cancelled. You can cancel at any time from the link in your Dodo Payments receipt, or by emailing us — whichever you prefer. Cancellation stops the next renewal, and Pro stays active until the end of the period you have already paid for.
Cancelling is not the same as a refund. If a renewal charges you unexpectedly, ask within 14 days of that charge and it is covered above.
What is covered
- First purchase of any paid plan, within 14 days of the transaction.
- Duplicate or accidental purchases, at any time.
- Charges after a cancellation you requested, at any time.
- Extended outages or a material loss of function that we cannot fix, pro-rated where appropriate.
What is not covered
- Requests made more than 14 days after the original purchase, outside the cases above.
- Repeated refund requests on the same plan, where a prior refund was already issued.
- Costs charged by your AI model provider. Those are billed by them directly and must be raised with them.
How refunds are paid
Refunds are issued by Dodo Payments, our merchant of record, to the original payment method. Processing usually takes 5–10 business days and depends on your bank. Applicable taxes are refunded with the purchase.
After a refund
The associated licence key is deactivated, and the account returns to the free plan. Your locally stored settings and chat history are unaffected unless you remove the extension.
Statutory rights
This policy is in addition to, and does not replace, any mandatory consumer rights you have where you live.